All sales are Final! We will only replace orders that are inaccurate or defective.
If your order arrives damaged or your product seems to be defective please contact customer service at firstname.lastname@example.org
If your item arrives damaged, please send an email to email@example.com Please include your name, order/invoice number, and images of the damages.
If you have not received your packaged or it is stolen, please contact USPS to file a lost/stolen package claim. Once the claim has been filed please update us with claim number and we will send out a replacement.
Products Not Working
The N9NE Cosmetics team wants to be a part of your healthy skin journey. However, finding a skincare regimen that works for “Your” skin is a process. With this in mind, if one of our creams does not seem to be the right fit for your skin, we will assist you in finding an alternative solution at a complimentary discount rate. This option is only available to return customers who have previously purchased our product and has used it consistently for 60 days.
- Please note that it can take up to 90 days to see the visible positive effects of a new skin care regimen. In addition, you may experience a break out during the acclimation period within the first 30 days which is typical and normal.
- Customer must email us within 7 days after the 60 days of use for the product solution guarantee to be valid.
If a reaction occurs, please contact your physician immediately. Once you have consulted a physician please contact us with your before and after picture firstname.lastname@example.org
Limitation of Liability
N9NE Cosmetics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if N9NE Cosmetics has been advised of the possibility of such damages.